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Genesys Cloud CX Workforce Management Certification Sample Questions (Q17-Q22):

NEW QUESTION # 17
What is the maximum number of queues supported by Genesys Cloud for a single Management Unit?
Response:

A. 0
B. 1
C. 2
D. 3

Answer: A

NEW QUESTION # 18
In Genesys Cloud, which action should an administrator take if an agent's time-off request conflicts with staffing requirements but meets the agent's scheduling preferences?
Response:

A. Approve the request but remove the agent from other shifts
B. Deny the request and provide a reason for unavailability
C. Approve the request without changes
D. Delay the decision until another agent can cover the shift

Answer: B

NEW QUESTION # 19
Which two features are provided in the historical adherence view?
(Choose two)
Response:

A. Identifying trends in agent availability
B. Tracking adherence over a specific period
C. Real-time agent tracking
D. Configuring future adherence targets

Answer: A,B

NEW QUESTION # 20
The forecast editor is used exclusively for viewing forecast data without any modifications.
Response:

A. True
B. False

Answer: B

NEW QUESTION # 21
Which property has to be disabled if you want the meeting to start at the same time for everyone while you set up the shift activities?
Response:

A. Counts as Work Time
B. Copy Shifts to Days
C. Start Time is Relative to Shift Start
D. Daily Paid Time

Answer: C

NEW QUESTION # 22
......

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